Refund policy

Return Policy

At RavenLight Leather, every piece is made with care, and I stand behind the quality of my work. The policy below outlines exactly how returns are handled.

Return Window
Returns must be requested within 7 days of the item's delivery date, as confirmed by tracking. Requests made after this window, regardless of reason, will not be accepted.

Eligibility & Condition
To qualify for a return, the item must be unused, unworn, unaltered, and in the exact same condition it was shipped in — including original packaging if provided. This means no scratches, stains, odors, stretching, conditioning, scuffing, or any signs of handling beyond inspection. Items showing any wear, use, or alteration will be deemed ineligible, and the item will be shipped back to the buyer at the buyer's expense. No refund will be issued in this case.

Defect & Error Claims
If a return is requested due to a claimed defect or shipping error, photos of the item and packaging must be submitted through the Contact page within the 7-day window. I will review the claim and determine, at my discretion, whether the issue is the result of a manufacturing defect, a shipping error on my part, or buyer handling/damage. Only confirmed manufacturing defects or fulfillment errors qualify for a free return and full refund. Misuse, damage, or normal wear will not qualify.

Return Shipping
Return shipping is the responsibility of the buyer in all cases except confirmed manufacturing defects or fulfillment errors on my part. In those cases, a prepaid label will be provided.

Starting a Return
Returns must be initiated through the Contact page within 7 days of delivery. Include your order number, reason for return, and (if applicable) photos of the issue. Returns shipped back without prior approval will not be accepted or refunded.

Inspection Period
Once a return is received, it will be inspected within a reasonable timeframe. If the item passes inspection, a refund will be issued to the original payment method. If it fails inspection (per the Condition section above), it will be shipped back to the buyer at their expense, and no refund will be issued.

Custom & Made-to-Order Items
Custom and made-to-order pieces are final sale and not eligible for return or refund, except in cases of confirmed manufacturing defect.

Final Sale Items
Any item explicitly marked "Final Sale" at the time of purchase is not eligible for return under any circumstances.

Policy Changes
This policy applies to the order as it existed at time of purchase. RavenLight Leather reserves the right to update this policy at any time; the version active at the time of your order will govern that transaction.