Shipping policy

Shipping Policy

Processing Time

Standard processing time can range anywhere from 2 days to 2 weeks, depending on order volume at the time your order is placed. Custom orders, or any order in general, may take 2-4 weeks to process before shipping.

The lead time banner shown across most or all pages of our site is a rough estimate, not a guaranteed timeframe. We do our best to keep it accurate and up to date, but with everything involved in running RavenLight, it may not always reflect current processing times exactly. Please treat it as a general guide rather than a promise.

If your order includes a leather color that is not currently in stock, we will need to source it from our supplier before your piece can be made. In this case, we will most likely reach out to let you know your order will take longer, but this is not guaranteed. In rare cases where a specific leather is unavailable from our supplier, we may need to issue a refund.

Processing time is separate from transit time — once your order ships, transit time is additional.

Shipping Area

RavenLight Leather currently ships within the United States only. We do not offer international shipping at this time.

Shipping Method & Cost

Orders are shipped via standard carrier service. Shipping costs are calculated at checkout based on your location and the size/weight of your order.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email.

Delivery Times

Delivery times are estimates provided by the shipping carrier and are not guaranteed. RavenLight Leather is not responsible for delays caused by the carrier, weather, customs, or other circumstances outside our control.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, RavenLight Leather is not responsible for packages that are lost or stolen after delivery. If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier facility first, then reach out through the Contact page.

Incorrect Shipping Information

Please double-check your shipping address at checkout. RavenLight Leather is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.

Damaged in Transit

If your order arrives damaged, please contact us through the Contact page within 48 hours of delivery and include photos of the damaged item and packaging. We'll work with you to resolve it.